Our Verdict
| Overall Score | ████████░░ 7.5/10 |
| Rating | Good |
| Best For | Mid-market commercial contractors (10–500 technicians) needing deep project management alongside field service |
| Starting Price | Quote only |
| Free Trial | ❌ No free trial |
| Contract | ⚠️ Annual contract required |
| Trades | hvac, electrical, plumbing, fire-protection, multi-trade |
Bottom line: Outstanding project management and job costing; excellent reporting; handles complex multi-phase commercial work; strong inventory and procurement — but steep learning curve; long implementation (2–3 months typical); mobile app is weaker than competitors; expensive.
Simpro Review (April 2026)
What Is Simpro?
Simpro is a field service management (FSM) platform founded in 2002 and headquartered in Brisbane, Australia (US office: Denver, Colorado). It serves approximately 5,000+ customers across hvac, electrical, plumbing and other field service industries.
The platform covers the core workflow of a field service business: scheduling and dispatching technicians, sending quotes and invoices, tracking jobs from the office and the field, and managing customer relationships. Major player in commercial electrical and HVAC, especially outside the US. Growing US presence. Cover in commercial HVAC, electrical, and fire protection content.
Who Simpro Is Best For
Simpro is built for Mid-market commercial contractors (10–500 technicians) needing deep project management alongside field service.
Ideal company profile:
- Trade: hvac, electrical, plumbing, fire-protection, multi-trade
- Company size: 10–500 technicians
- Top pain points it solves: Outstanding project management and job costing; excellent reporting; handles complex multi-phase commercial work; strong inventory and procurement
Do not buy Simpro if:
- Residential HVAC, plumbing, or electrical companies
- Small companies (under 10 technicians)
- Businesses without IT resources for implementation
Not sure if Simpro is right for you? Try our free field service software recommender → — answer 5 questions and get a personalized match.
Compare all options: See our complete guide to the best Hvac software → with full reviews and side-by-side comparisons.
Simpro Pricing & Plans
Simpro does not publish pricing publicly. Contact sales for a custom quote. $150/user/month to $300/user/month; enterprise accounts are custom; contact sales for a quote
| Detail | Simpro |
|---|---|
| Starting price | Quote only |
| Pricing model | Per-user subscription with enterprise tiers; custom pricing for large deployments |
| Free trial | ❌ No |
| Contract | ⚠️ Required |
Get a custom quote → Pricing varies by company size and modules.
See our full Simpro pricing breakdown →
Simpro Features
| Feature Area | Score | Assessment |
|---|---|---|
| Scheduling & Dispatch | 4/5 ✅ Good | Route optimization, GPS dispatch, drag-and-drop board |
| Invoicing & Billing | 4/5 ✅ Good | On-site invoicing, automated billing, payment processing |
| Estimates & Quoting | 5/5 ⭐ Excellent | Template-based quotes, approval workflow, Good/Better/Best |
| Customer Management | 3/5 ⚠️ Average | Contact management — limited CRM depth |
| Mobile App | 3/5 ⚠️ Average | iOS 4.0/5 · Android 3.9/5 · limited offline |
| Reporting & Analytics | 5/5 ⭐ Excellent | KPI dashboards, revenue by tech, job cost analysis |
| Inventory Management | 5/5 ⭐ Excellent | Parts tracking, van inventory, PO management |
| Ease of Use | 2/5 ❌ Weak | Steeper learning curve — training recommended |
Feature checklist:
| Feature | Available |
|---|---|
| Flat-Rate Price Book | ✅ Yes |
| Service Agreements / Maintenance Plans | ✅ Yes |
| Multi-Location Support | ✅ Yes |
| GPS & Fleet Tracking | ❌ No |
| Customer Self-Service Portal | ✅ Yes |
| Offline Mobile Mode | ✅ Yes |
| Photo & Video Capture | ✅ Yes |
Simpro Mobile App
| Platform | Rating | Reviews |
|---|---|---|
| iOS (App Store) | ⭐⭐⭐⭐☆ (4.0/5.0) | — |
| Android (Google Play) | ⭐⭐⭐⭐☆ (3.9/5.0) | — |
| Capability | Status |
|---|---|
| Offline mode | ✅ Available — works without internet |
| Photo & video capture | ✅ Yes — document job site conditions |
| GPS check-in | ⚠️ Limited |
The Simpro mobile app covers the basics well enough for most technicians. It handles job management, time tracking, and basic invoicing on the go, though some features require the desktop version.
Simpro Integrations
| Integration | Status |
|---|---|
| QuickBooks Online | ✅ Yes — shallow integration |
| QuickBooks Desktop | ❌ Not supported |
| Xero | ✅ Available |
| MYOB | ✅ Available |
| Microsoft 365 | ✅ Available |
| Zapier | ✅ Available |
| CompanyCam | ✅ Available |
QuickBooks note: QuickBooks integration available. Works best with QuickBooks Online. Some complexity on larger accounts.
What Simpro Users Actually Say
Based on 440+ verified reviews across G2 and Capterra:
| Platform | Score | Reviews |
|---|---|---|
| G2 | ⭐⭐⭐⭐☆ (4.1/5.0) | 190 |
| Capterra | ⭐⭐⭐⭐☆ (4.2/5.0) | 250 |
What users love: Outstanding project management and job costing; excellent reporting; handles complex multi-phase commercial work; strong inventory and procurement
What users complain about: Steep learning curve; long implementation (2–3 months typical); mobile app is weaker than competitors; expensive
Where Simpro Falls Short
No platform is perfect. Here’s what to watch out for with Simpro:
- Implementation is complex: Implementation is complex — most customers require a Simpro partner to set up correctly
- Mobile app significantly behind competitors like B: Mobile app significantly behind competitors like BuildOps or ServiceTitan
- Overkill for residential-focused service businesse: Overkill for residential-focused service businesses
Who should look elsewhere: Residential HVAC, plumbing, or electrical companies; Small companies (under 10 technicians); Businesses without IT resources for implementation.
Our Verdict: Is Simpro Worth It?
Simpro earns a 7.5/10 from Field Service Guide — good.
It excels at: Outstanding project management and job costing; excellent reporting; handles complex multi-phase commercial work; strong inventory and procurement.
Its main drawbacks: Steep learning curve; long implementation (2–3 months typical); mobile app is weaker than competitors; expensive.
Simpro is a solid choice for Mid-market commercial contractors (10–500 technicians) needing deep project management alongside field service, but we’d recommend comparing it against one or two alternatives before committing.
Score breakdown:
| Dimension | Score |
|---|---|
| Scheduling & Dispatch | 4/5 |
| Invoicing & Billing | 4/5 |
| Estimates & Quoting | 5/5 |
| Customer Management | 3/5 |
| Mobile App | 3/5 |
| Reporting & Analytics | 5/5 |
| Inventory Management | 5/5 |
| Ease of Use | 2/5 |
| Overall | 7.5/10 |
Frequently Asked Questions About Simpro
What is Simpro used for?
Simpro is field service management software used by hvac, electrical, plumbing companies to manage scheduling, dispatching, invoicing, quoting, and customer communication. It connects office staff with field technicians in real time.
How much does Simpro cost?
Simpro does not publish pricing publicly. Contact sales for a custom quote. $150/user/month to $300/user/month; enterprise accounts are custom; contact sales for a quote
Does Simpro integrate with QuickBooks?
Yes — Simpro offers a shallow QuickBooks integration. QuickBooks integration available. Works best with QuickBooks Online. Some complexity on larger accounts.
Does Simpro have a mobile app?
Yes — Simpro has mobile apps for iOS (4.0/5.0 on the App Store) and Android (3.9/5.0 on Google Play). The app supports offline mode.
Does Simpro offer a free trial?
Simpro does not offer a free trial. You will need to request a live demo from their team to evaluate the platform before committing.
Is Simpro good for small businesses?
Simpro is best suited for businesses with 10 or more technicians. Smaller operations may find it overpowered or expensive for their scale.
What are the best alternatives to Simpro?
The best alternatives depend on your trade and company size. See our full Simpro alternatives guide → or use our software recommender → for a personalized match.
—Last reviewed: April 2026 by Field Service Guide. Data verified from G2, Capterra, and official platform sources.
RAWBLOCK_1
RAWBLOCK_0
Disclosure: Field Service Guide earns commissions from some platforms on this page. Our editorial reviews are independent and not influenced by these relationships. Learn more →