Housecall Pro Mobile Payments & Signatures: Complete Guide
Yes, Housecall Pro‘s mobile app allows technicians to collect customer signatures and process payments directly on-site using iOS and Android devices. The app supports credit cards, debit cards, ACH transfers, and cash payments, with credit card processing fees of 2.7% + 10¢ per transaction for swiped or dipped cards and 3.5% + 10¢ for keyed-in payments. Signatures are captured digitally and automatically attached to invoices for record-keeping and dispute resolution.
| Feature | Housecall Pro | Jobber | mHelpDesk |
|---|---|---|---|
| Credit Card Rate (Card Present) | 2.7% + 10¢ | 2.9% + 30¢ | Varies (3rd party) |
| Credit Card Rate (Keyed) | 3.5% + 10¢ | 3.5% + 30¢ | Varies (3rd party) |
| ACH/Bank Transfer | 1% ($3 cap) | 1% ($5 cap) | Not available |
| Native Payment Processing | Yes (built-in) | Yes (Jobber Payments) | No (requires integration) |
| Digital Signature Capture | Yes (customizable) | Yes (standard) | Yes (basic) |
| Offline Payment Mode | Yes (24 hours) | Yes (limited) | No |
| Card Reader Required | Optional ($29) | Optional ($59) | N/A (3rd party) |
| Deposit Timeline | Next business day | Next business day | Varies by processor |
| Monthly Processing Minimum | None | None | Depends on processor |
| Setup Time | 15-30 minutes | 30-45 minutes | 1-2 hours |
How Housecall Pro Mobile Payment Collection Works
Digital Signature Capture Features in Housecall Pro
Housecall Pro Payment Methods and Transaction Fees
Setting Up Mobile Payments in Housecall Pro (Step-by-Step)
Housecall Pro vs Jobber vs mHelpDesk: Mobile Payment Comparison
Frequently Asked Questions
Can I use Housecall Pro without their payment processing?
Yes, you can use Housecall Pro and mark invoices as paid by cash, check, or external payment methods without using their built-in payment processing. However, you’ll miss out on streamlined workflows and automatic payment reconciliation. There are no fees for recording cash or check payments in the system.
What happens if my technician has no internet connection when collecting payment?
Housecall Pro’s offline mode allows technicians to record payment information for up to 24 hours without connectivity. Once the device reconnects to the internet, payments are automatically processed and synced. Signatures and job details are also stored locally and uploaded when back online.
How long does it take to receive payment funds from Housecall Pro?
Credit and debit card payments are deposited to your bank account the next business day. ACH bank transfers take 3-5 business days to process and then deposit the following business day. This is faster than many third-party processors that offer 2-3 day deposits as standard.
Can customers sign and pay from their own devices?
Yes, Housecall Pro allows you to send payment links via text or email that customers can open on their own devices to sign and pay. This is useful for remote approvals, estimates, or when customers prefer contactless transactions. The same transaction fees apply as in-person payments.
Are there any additional fees beyond the transaction rates?
No, Housecall Pro doesn’t charge monthly payment processing fees, setup fees, or per-invoice fees. The only costs are the per-transaction rates (2.7% + 10¢ for swiped cards, 3.5% + 10¢ for keyed-in, and 1% with $3 cap for ACH). The optional card reader is a one-time $29 purchase.
How do refunds and chargebacks work with Housecall Pro payments?
Refunds can be processed directly through the Housecall Pro dashboard or mobile app, taking 5-10 business days to appear on customer statements. For chargebacks, Housecall Pro provides dispute management tools and your digital signatures and photos serve as evidence. You’re responsible for chargeback fees ($15 per dispute) if the customer wins.