Our Verdict
| Overall Score | █████████░ 8.9/10 |
| Rating | Excellent |
| Best For | Growing and enterprise HVAC, plumbing, and electrical companies that need a complete operations platform |
| Starting Price | Quote only |
| Free Trial | ❌ No free trial |
| Contract | ⚠️ Annual contract required |
| Trades | hvac, plumbing, electrical, multi-trade, home-services |
Bottom line: Dispatching and real-time GPS tracking; flat-rate price book; comprehensive reporting and KPI dashboards — but price is high and not transparent; implementation takes months; customer support can be slow for non-enterprise accounts.
ServiceTitan Review (April 2026)
What Is ServiceTitan?
ServiceTitan is a field service management (FSM) platform founded in 2012 and headquartered in Glendale, CA. It serves approximately 8,000+ customers across hvac, plumbing, electrical and other field service industries.
The platform covers the core workflow of a field service business: scheduling and dispatching technicians, sending quotes and invoices, tracking jobs from the office and the field, and managing customer relationships. Public company (TTAN on NYSE as of 2024). Dominant in HVAC/plumbing/electrical for companies 10+ techs.
Who ServiceTitan Is Best For
ServiceTitan is built for Growing and enterprise HVAC, plumbing, and electrical companies that need a complete operations platform.
Ideal company profile:
- Trade: hvac, plumbing, electrical, multi-trade, home-services
- Company size: 10+ technicians
- Top pain points it solves: Dispatching and real-time GPS tracking; flat-rate price book; comprehensive reporting and KPI dashboards
Do not buy ServiceTitan if:
- Solo operators
- Companies with fewer than 5 technicians
- Businesses on tight budgets
- Those needing same-day setup
Not sure if ServiceTitan is right for you? Try our free field service software recommender → — answer 5 questions and get a personalized match.
Compare all options: See our complete guide to the best Hvac software → with full reviews and side-by-side comparisons.
ServiceTitan Pricing & Plans
ServiceTitan does not publish pricing publicly. Contact sales for a custom quote. Quote-only pricing. Based on user reports: typical SMB spend $300/month to $600/month; enterprise $1,000/month or more. Annual contracts required.
| Detail | ServiceTitan |
|---|---|
| Starting price | Quote only |
| Pricing model | Per-user + platform base fee; annual contract |
| Free trial | ❌ No |
| Contract | ⚠️ Required |
Get a custom quote → Pricing varies by company size and modules.
See our full ServiceTitan pricing breakdown →
ServiceTitan Features
| Feature Area | Score | Assessment |
|---|---|---|
| Scheduling & Dispatch | 5/5 ⭐ Excellent | Route optimization, GPS dispatch, drag-and-drop board |
| Invoicing & Billing | 5/5 ⭐ Excellent | On-site invoicing, automated billing, payment processing |
| Estimates & Quoting | 5/5 ⭐ Excellent | Template-based quotes, approval workflow, Good/Better/Best |
| Customer Management | 5/5 ⭐ Excellent | Full service history, automated follow-ups, review requests |
| Mobile App | 5/5 ⭐ Excellent | iOS 4.8/5 · Android 4.5/5 · offline capable |
| Reporting & Analytics | 5/5 ⭐ Excellent | KPI dashboards, revenue by tech, job cost analysis |
| Inventory Management | 4/5 ✅ Good | Parts tracking, van inventory, PO management |
| Ease of Use | 3/5 ⚠️ Average | Steeper learning curve — training recommended |
Feature checklist:
| Feature | Available |
|---|---|
| Flat-Rate Price Book | ✅ Yes |
| Service Agreements / Maintenance Plans | ✅ Yes |
| Multi-Location Support | ✅ Yes |
| GPS & Fleet Tracking | ✅ Yes |
| Customer Self-Service Portal | ✅ Yes |
| Offline Mobile Mode | ✅ Yes |
| Photo & Video Capture | ✅ Yes |
ServiceTitan Mobile App
| Platform | Rating | Reviews |
|---|---|---|
| iOS (App Store) | ⭐⭐⭐⭐⭐ (4.8/5.0) | — |
| Android (Google Play) | ⭐⭐⭐⭐☆ (4.5/5.0) | — |
| Capability | Status |
|---|---|
| Offline mode | ✅ Available — works without internet |
| Photo & video capture | ✅ Yes — document job site conditions |
| GPS check-in | ✅ Yes |
The ServiceTitan mobile app is one of its standout features. Technicians can manage their full day from their phone — clocking in, viewing job details, capturing photos, collecting payment, and sending the invoice — all without going back to the office.
ServiceTitan Integrations
| Integration | Status |
|---|---|
| QuickBooks Online | ✅ Yes — deep integration |
| QuickBooks Desktop | ✅ Yes |
| Google Ads | ✅ Available |
| Mailchimp | ✅ Available |
| Slack | ✅ Available |
| Twilio | ✅ Available |
| Financing partners (GreenSky, FTL Finance) | ✅ Available |
QuickBooks note: Two-way sync; works with QBO and QB Desktop. Generally reliable but some users report occasional sync issues.
What ServiceTitan Users Actually Say
Based on 2,110+ verified reviews across G2 and Capterra:
| Platform | Score | Reviews |
|---|---|---|
| G2 | ⭐⭐⭐⭐☆ (4.4/5.0) | 1,240 |
| Capterra | ⭐⭐⭐⭐☆ (4.4/5.0) | 870 |
What users love: Dispatching and real-time GPS tracking; flat-rate price book; comprehensive reporting and KPI dashboards
What users complain about: Price is high and not transparent; implementation takes months; customer support can be slow for non-enterprise accounts
Where ServiceTitan Falls Short
No platform is perfect. Here’s what to watch out for with ServiceTitan:
- No transparent pricing: No transparent pricing — requires a sales call to get a quote, which frustrates SMBs
- Implementation period of 30–90 days is required, m: Implementation period of 30–90 days is required, making it a bad fit for businesses needing quick setup
- Overkill for solo operators or companies under 5 t: Overkill for solo operators or companies under 5 technicians
Who should look elsewhere: Solo operators; Companies with fewer than 5 technicians; Businesses on tight budgets.
See ServiceTitan alternatives →
Our Verdict: Is ServiceTitan Worth It?
ServiceTitan earns a 8.9/10 from Field Service Guide — excellent.
It excels at: Dispatching and real-time GPS tracking; flat-rate price book; comprehensive reporting and KPI dashboards.
Its main drawbacks: Price is high and not transparent; implementation takes months; customer support can be slow for non-enterprise accounts.
For the right business — Growing and enterprise HVAC, plumbing, and electrical companies that need a complete operations platform — ServiceTitan is a strong choice that should be on your shortlist.
Score breakdown:
| Dimension | Score |
|---|---|
| Scheduling & Dispatch | 5/5 |
| Invoicing & Billing | 5/5 |
| Estimates & Quoting | 5/5 |
| Customer Management | 5/5 |
| Mobile App | 5/5 |
| Reporting & Analytics | 5/5 |
| Inventory Management | 4/5 |
| Ease of Use | 3/5 |
| Overall | 8.9/10 |
Frequently Asked Questions About ServiceTitan
What is ServiceTitan used for?
ServiceTitan is field service management software used by hvac, plumbing, electrical companies to manage scheduling, dispatching, invoicing, quoting, and customer communication. It connects office staff with field technicians in real time.
How much does ServiceTitan cost?
ServiceTitan does not publish pricing publicly. Contact sales for a custom quote. Quote-only pricing. Based on user reports: typical SMB spend $300/month to $600/month; enterprise $1,000/month or more. Annual contracts required.
Does ServiceTitan integrate with QuickBooks?
Yes — ServiceTitan offers a deep QuickBooks integration. Two-way sync; works with QBO and QB Desktop. Generally reliable but some users report occasional sync issues.
Does ServiceTitan have a mobile app?
Yes — ServiceTitan has mobile apps for iOS (4.8/5.0 on the App Store) and Android (4.5/5.0 on Google Play). The app supports offline mode.
Does ServiceTitan offer a free trial?
ServiceTitan does not offer a free trial. You will need to request a live demo from their team to evaluate the platform before committing.
Is ServiceTitan good for small businesses?
ServiceTitan is best suited for businesses with 10 or more technicians. Smaller operations may find it overpowered or expensive for their scale.
What are the best alternatives to ServiceTitan?
The best alternatives depend on your trade and company size. See our full ServiceTitan alternatives guide → or use our software recommender → for a personalized match.
—Last reviewed: April 2026 by Field Service Guide. Data verified from G2, Capterra, and official platform sources.
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